RETURNS & EXCHANGES
60 DAY RETURN/EXCHANGE WINDOW
In the event something doesn't quite work, we'll gladly accept unworn or defective merchandise for return or exchange.
RETURNS AND EXCHANGES ARE EASY!
Locate your order number and ship-to zip code.
This info is in your order confirmation email, on your shipping label, and on your packing slip.
This will take you to the returns/exchange portal. Just follow the prompts.
You'll be able to choose what you'd like to do and get a USPS return label.
Print up the USPS return label you've just created and give the package to your postal carrier.
EXCHANGES AND RETURNS - FREE RETURN LABEL
The fastest and easiest way to get the correct size, color or style is to place a new order. The cost to return your order is on us!
Create a prepaid return label (using the #2 button above)
If you are just wanting to return your order then please follow the same steps.
Your original order must then be sent back to our depot in their unworn condition with their original box and inserts within 60 days of their delivery.
Once received at the depot your order will then be refunded by a credit to your original method of payment, provided all the above criteria is met.
Once received all refunds will be processed within 10 business days.
REFUNDS
- All refunds will be credited back to the original form of payment.
- If you paid with a Gift Card, your refund will be issued back to that gift card.
If you having issues processing your return please email [email protected]
Dave (verified owner) –
My first Jim Green purchase was a pair of “Black Crazy Horse Rambler Vellies.” These are sturdy shoes, well made with thick but supple leather uppers and a dense rubber outsole that looks as if it will prove far more durable (though less cushy) than the crepe soles on typical chukkas. Note that the website photos accurately depict the color of the leather. It’s medium gray, not black.
My only issue is that per the website’s sizing recommendation I ordered a US size 12, the same as my Brannock size (12D) with my preferred socks — Darn Tough midweight with cushioned soles. The shoes seemed a bit big with lots of heel slip, but I thought that might improve with break-in and maybe a SuperFoot insole. A month later I regretted not returning them and swapping for a half-size smaller — but with thicker, full-cushion socks they work pretty well.
Subseqently I ordered another pair in roughout size 11 1/2 and these are a very good fit. If I planned to wear them without socks, I think going down a full size from my Brannock size would probably do the trick.
Elton (verified owner) –
If you’re on the fence about these, get them! Current price is discounted to pre-inflation prices ($87.20) and the quality of materials makes this a great deal!
No QC issues, clean stitching and consistent leather. Removable insoles were flimsy and the foam patch was coming off. Rest of the shoe is amazing. Fits my true Brannock 9D really well with thin socks. My feet have high instep volume and slightly wide toes, so these are wonderfully comfortable.
The pictures reflect the color accurately, but it looks much better in person since the website has a plain light background. Tonal stitching and dark rubber outsole makes the shoe match with most everything. You only get a pop of yellow color from the Jim Green tag, realistically.
These are an underrated basic shoe with quality materials for a great price! 🙂