EXCHANGES AND RETURNS – FREE RETURN LABEL
The fastest and easiest way to get the correct size, color or style is to place a new order. The cost to return your order is on us!
We want you to enjoy your Jim Green experience. If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free within the contiguous U.S. so long as:
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases, dirt, polish or wear on the soles), and in their original packaging.
- Your return request is submitted within 60 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria. Boot care items or accessories that have been opened or used are not eligible to be returned for an exchange, refund, or store credit. Our company assumes no liability for any products returned to us that were not originally purchased from Jim Green.
Create a prepaid return label (using the #2 button alongside)
Timing
Once our warehouse has received your return, please allow 10 business days for a refund or store credit to be issued. If it has been longer than 10 business days, please contact us.
Refunds
All refunds credited will be processed back to the original form of payment. If you return an item that was bought entirely or partially with a gift card, the amount paid with the gift card will be credited to a new gift card. We cannot issue cash refunds for purchases made using a gift card.
Free Shipping
We offer free shipping within the contiguous U.S. for orders over $25. We also offer free return shipping for all items shipped within the contiguous U.S.
We offer do charge for shipping to states such as Alaska and Hawaii at a flat $30 rate. This shipping charge is non-refundable, even if the order is returned.
We reserve the right to refuse free shipping for any customer returns.
Order Changes & Cancellations
Our orders are packaged and shipped out quickly after they are placed to ensure that your boots arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We’ll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. Depending on the amount of time after the order has been placed, order changes may be subject to a fee of $30.
Lost or Damaged Goods
We will replace or provide store credit for any items that are lost or damaged in transit if the order is covered by shipping protection.
Defective/Flawed Products
We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist. Unauthorized third-party purchases are not covered by Jim Green.
Repeated Returns
We offer free shipping & returns to make your shopping experience with us as easy as possible. We also monitor the number of returns made by customers and continued returns in breach of our terms and conditions. Repeated returns will be flagged and may, at our discretion, lead to the addition of a shipping charge, restocking fees for future returns, or future orders being refused.
If you have queries regarding our shipping and returns please email us at info@jimgreenfootwear.co.za
