1) Scope

This Policy applies to www.jimgreenfootwear.com and any related customer support channels we operate. It covers information about customers and visitors collected online in the ordinary course of business. It does not cover information collected offline in contexts not described here.

2) Information we collect

a) Information you provide to us

• Identity and contact details (e.g., name, email, phone, billing and delivery address).
• Order and support information (e.g., items purchased, returns, messages).
• Payment details (processed securely via third‑party processors; we do not store full card numbers).

b) Information collected automatically

When you browse the Site, certain data is collected automatically, such as IP address, device and browser type, pages viewed, time stamps, and referring/exit pages. We use cookies and similar technologies to enable core features, maintain security, and improve performance.

3) How we use information

• Process, ship, and fulfil orders; manage returns and customer support.
• Operate, secure, troubleshoot, and improve the Site and our services.
• Personalise content and understand product and site performance.
• Send promotional messages if you have opted in (you may opt out at any time).
• Comply with applicable U.S. laws and prevent fraud and misuse.

4) Disclosure of information

We do not sell or rent your personal information. We disclose information to trusted service providers who assist us in operating our business and providing our services, such as payment processors, fulfilment and delivery partners, security and fraud‑prevention tools, analytics providers, and advertising partners. These recipients are expected to handle your information responsibly and use it only for legitimate business purposes.

5) Cookies, analytics & advertising technologies

We use cookies and similar technologies to operate the Site, understand performance, and deliver relevant content and advertising. You can manage cookies in your browser settings; disabling non‑essential cookies may affect some features.

Google Analytics

We use Google Analytics to understand how visitors use the Site (e.g., pages visited, time on page). Google Analytics uses cookies and similar technologies to collect this information in aggregated form. You can control collection via browser settings or the Google Analytics opt‑out add‑on.

Jetpack (Automattic)

We use Jetpack for site statistics, performance, and security features. Jetpack may set cookies and receive usage information from your browser in order to provide these services to us.

Advertising & social pixels

We use pixels and conversion technologies from advertising partners to measure campaign performance and help us show relevant ads, including: Meta (Facebook/Instagram) and X (formerly Twitter). These partners may use cookies or similar technologies to collect or receive information from our Site and elsewhere, and use that information for advertising purposes in line with their own policies. You can adjust advertising preferences within each platform’s privacy settings and your device settings.

6) Marketing & opt‑out choices

We send marketing communications only if you have opted in. You may opt out at any time by using the “Unsubscribe” link in our emails or contacting info@jimgreenfootwear.co.za. Opting out of marketing does not affect essential service messages (e.g., order confirmations or updates).

7) Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Data retention

We retain information only for as long as necessary to fulfil the purposes described in this Policy, including order management, accounting, legal compliance, dispute resolution, and enforcement of our agreements.

9) Children’s privacy

The Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can delete it.

10) Your privacy choices

• Cookie controls: manage cookies in your browser settings and via available consent tools.
• Advertising controls: adjust ad personalisation within Meta and X accounts and device settings.
• Access & deletion: you may contact us to request access to or deletion of information you have provided, subject to verification and applicable legal limits.

11) Changes to this Policy

We may update this Policy to reflect changes in our practices, technologies, or legal requirements. We will post the updated version here and revise the effective date above.

12) Contact us