RETURNS & EXCHANGES
60 DAY RETURN/EXCHANGE WINDOW
In the event something doesn't quite work, we'll gladly accept unworn or defective merchandise for return or exchange.
RETURNS AND EXCHANGES ARE EASY!
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Locate your order number and ship-to zip code.
This info is in your order confirmation email, on your shipping label, and on your packing slip.
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This will take you to the returns/exchange portal. Just follow the prompts.
You'll be able to choose what you'd like to do and get a USPS return label.
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Print up the USPS return label you've just created and give the package to your postal carrier.
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EXCHANGES AND RETURNS - FREE RETURN LABEL
The fastest and easiest way to get the correct size, color or style is to place a new order. The cost to return your order is on us!
Create a prepaid return label (using the #2 button above)
If you are just wanting to return your order then please follow the same steps.
Your original order must then be sent back to our depot in their unworn condition with their original box and inserts within 60 days of their delivery.
Once received at the depot your order will then be refunded by a credit to your original method of payment, provided all the above criteria is met.
Once received all refunds will be processed within 10 business days.
REFUNDS
- All refunds will be credited back to the original form of payment.
- If you paid with a Gift Card, your refund will be issued back to that gift card.
If you having issues processing your return please email [email protected]
Chris Helm (verified owner) –
Comfortable out of the box, though I did change out the insole to one with more arch support. The rubber sole has fantastic grip and cushion for walking.
Sizing was right on for me lenght and width, the larger toe box makes for all day comfort.
George Curtis (verified owner) –
Great shoes, terrible laces. Comfy out of the box, great materials on the shoes themselves. Extremely roomy toe box. A little heavier than I expected, but nice to have the stability of a steel shank so I think the weight is worth it. However, the aglets on shoelaces feel extremely flimsy, one already broken on arrival. Otherwise, no complaints.
Phil (verified owner) –
Just received today superb quality I highly recommend these . You can’t find another boot in the us with this quality and price . Thank you Jim green
David (verified owner) –
Love these. Roomy toe box and they look great. The leather has a nice soft look but the leather is thick. I measure 10.5E on a brannock and a 10.5 on these fits me perfectly.
Ty –
Recently purchased 3 pairs of vellies: rough-out chestnut, rough-out khaki, and rough-out chocolate. The chocolate is the best looking and gets the most compliments.
Sizing is true to Bannock.
I’m a new Jim Green fan and want to get the rest of the rough-out/suede vellies colors. Hopefully they’ll eventually stock the US warehouse with the black & blue rough-outs.
Kelly Bastian (verified owner) –
They live up to the reviews and I will own another pair or two should they be restocked. I’m also sold on the rough-out, I didn’t realize how nice the smooth side of the leather is on the foot. I wore out plenty of Clark’s in the past and they’re worthless as boots regardless of their name. These Vellies are solid underfoot and really aren’t comparable.