RETURNS & EXCHANGES
60Â DAYÂ RETURN/EXCHANGE WINDOW
In the event something doesn't quite work, we'll gladly accept unworn or defective merchandise for return or exchange.
RETURNS AND EXCHANGES ARE EASY!
Locate your order number and ship-to zip code.
This info is in your order confirmation email, on your shipping label, and on your packing slip.
This will take you to the returns/exchange portal. Just follow the prompts.
You'll be able to choose what you'd like to do and get a USPS return label.
Print up the USPS return label you've just created and give the package to your postal carrier.
EXCHANGES AND RETURNS -Â FREEÂ RETURN LABEL
The fastest and easiest way to get the correct size, color or style is to place a new order. The cost to return your order is on us!
Create a prepaid return label (using the #2 button above)
If you are just wanting to return your order then please follow the same steps.
Your original order must then be sent back to our depot in their unworn condition with their original box and inserts within 60 days of their delivery.
Once received at the depot your order will then be refunded by a credit to your original method of payment, provided all the above criteria is met.
Once received all refunds will be processed within 10 business days.
REFUNDS
- All refunds will be credited back to the original form of payment.
- If you paid with a Gift Card, your refund will be issued back to that gift card.
If you having issues processing your return please email [email protected]
Corey MacNeil (verified owner) –
The soles on these were the selling point for me. They are very comfortable under foot and being a slip on is very convenient. I do recommend wearing a mid weight sick with these for a little extra comfort. The wider toe box on all of their boots takes a little getting used to but your toes will thank you later.
Jacob –
The boots look even better in-person. I remember being thrilled when I unboxed them. Now that I have broken them in I love them even more! The outsole on this boot is great. The light color contrasts nicely with the dark leather upper. The sole also provides plenty grip without ever becoming packed with mud and debris.
Justin (verified owner) –
Really mixed feelings on these, but the short of it is they simply don’t work for my needs. Got them as a workboot for a wet environment, and wow are the outsoles terrible for slip resistance on smoother surfaces. Unfortunately it took wearing them in that environment to learn that, so I imagine they’re ineligible for return now. I considered resoling them right away so they’re not a total loss, but they do seem to cause a hotspot on the outside of my small toes, despite not having exceptionally wide feet and generally appreciating a roomy toe box. Doesn’t seem worth it to sink that cost into replacing for a more suitable outsole, unfortunately. Good looking boots, good leather, and like what Jim Green is doing, making a well constructed stitchdown boot at this pricepoint, but depending on your use case this just may not be the one.
Chris Staller (verified owner) –
Wow, just wow. A couple youtubers have been championing this company and I 100% understand why. I got these on sale, but absolutely worth the full asking price. The leather and craftsman ship is comparable to much higher priced boots. They won’t win you any fashion awards, but you could confidently wear these as toyr daily drivers and not feel out of place in most situations. I love them and will be ordering my summer shoes from Jim Green as well!
Arthur (verified owner) –
I’ve owned a lot of boots and I am extremely happy with my pair of Outbacks. I got them on sale for $119 and I think they punch up to compete with boots that cost $300+ like Red Wings, but at a much lower price. Even at full retail I’d buy these boots again with no hesitation. The last feels great as well and I personally feel that the Outbacks look pretty nice. One review mentions that these boots don’t perform well in slippery conditions. The only slippery condition that I’ve worn these in is to walk the dog in the rain and they did well, but I’d keep that in mind if that’s a common use case for you. Comfort is there and the break in period has been very forgiving. To me these are a no brainer and I will be looking at Jim Green first if/when I need another pair of boots (which will be a while because these can be resoled).
Lazarus –
Really pleased with my new Outback boots. Ordered a 1/2 size up due to my very wide feet. The high quality upper plus the wide forefoot is wonderful. I’ll replace the insole with a higher arch foam insole and I’ll have these boots for a long, long time. Happy to support a SA business.
Cheers,